Refund policy

Refund Policy

We want you to love what you ordered. If a piece is not right, you can start a return or an exchange inside our 14-day return window and choose store credit, an exchange, or a refund, subject to the eligibility rules below.

The short version:

You have 14 days after delivery to request a return or exchange. The window starts at the carrier's recorded delivery time.
Exchanges and store credit carry no fee. One exchange per order, and the exchanged piece is final sale.
Refunds carry a 15% restocking fee, calculated on what you actually paid. This is a fixed rule, not a negotiation.
If we got it wrong, we cover it. Email us within 48 hours of delivery with photos and we cover return shipping and waive every fee.
Email us first, with photos. Send your order number and clear photos of the piece and its packaging to customersupport@iskrt.com. Nothing ships back without a Return Authorization (RA) number.
Ship it within 7 days of your RA. Your package must be postmarked within 7 days of the RA email, or the authorization expires.
Send it back the way it arrived: unworn, in its original packaging, with every piece of paperwork and every bonus item. Anything missing and the return is refused.
Reply to us within 14 days if a return fails inspection. If we do not hear back, the piece is considered abandoned and no refund is issued.
Return postage is yours unless the error was ours. We do not issue prepaid return labels.
Some pieces are final sale and cannot be returned, exchanged, or refunded: custom and made-to-order, pierced earrings, gift cards, outlet and clearance, exchanged pieces, and SKRT Pets items worn by an animal.
Bought at 40% OFF or more? Exchange or store credit only, not a monetary refund.

Full detail below.

1. How long do I have?

You have 14 days after delivery to request a return or exchange. The window starts at the carrier's recorded delivery time. If you are on the fence, email us before the 14-day window closes.

After the 14-day window closes, we are not able to offer a refund, exchange, or store credit. Anything we do after that window is a goodwill exception at SKRT's sole discretion, not an entitlement.

2. If we got it wrong, we fix it

If your order arrives damaged, defective, or you received the wrong item, that one is on us, not on you:

Email customersupport@iskrt.com within 48 hours of delivery with photos of the issue and your order number.
Return shipping costs you nothing: you ship it back and we reimburse your return postage in full alongside your refund or replacement. You choose which: a replacement, or a full refund with no restocking fee.

These returns still go through the authorization process in Section 5, but the unworn standard in Section 3 does not apply to a piece that is damaged, defective, or incorrect. We only ask that you stop wearing it once the issue appears. Changed-your-mind returns follow the regular process below.

3. What we need back

All we ask is that the piece comes home the way it left. To qualify for a return or exchange, the item needs to meet all of these:

Unworn and unused, in the same condition it arrived, with no signs of wear, scratches, sweat, perfume residue, makeup, or alteration.
In its original packaging, with all original paperwork and every item that came in your shipment, including any free, bonus, or promotional piece.
Proof of purchase, meaning your order number and the email you used at checkout.
Authorized through our return process before it ships back to us (see Section 5), with your RA number on the form inside the package and on the outside of the box.

A return that is missing its original packaging, any paperwork, or any bonus item is refused, and so is a piece that shows wear, damage, or alteration. Refused pieces are returned to you at your expense (see Section 8).

4. What cannot come back

The following are final sale and cannot be returned, exchanged, or refunded:

Custom or made-to-order jewelry, including custom pendants, engraved pieces, nameplates, or anything produced to your specifications. Because it was made just for you, we cannot resell it.
Pierced earrings, for hygiene and health reasons.
Gift cards. See Section 13 for full gift card terms.
Outlet, clearance, or final-sale items, clearly marked as such on the product page or at checkout.
Exchanged pieces. A piece you received through an exchange is final sale. Each order gets one exchange.
Items damaged, worn, or altered after delivery.
SKRT Pets items worn by or placed on an animal: final sale, non-returnable for hygiene and safety reasons.

Final-sale status does not limit Section 2 or the Lifetime Warranty. A final-sale or exchanged piece that arrives damaged, defective, or incorrect is still covered, and nothing in this policy limits rights that cannot be limited under applicable law.

Pieces bought at 40% OFF or more through a promotional discount or code are not on that list. They are eligible for exchange or store credit only, valued at the price actually paid, and are not eligible for a monetary refund. See Section 10.

5. How to start it

Five steps, and steps 2 and 4 are ours.

Email us at customersupport@iskrt.com inside your 14-day return window. Include your order number, the item, your reason, and clear photos of the piece and its packaging, front and back. We cannot issue an authorization without the photos.
We reply within 1-2 business days with your SKRT Return / Exchange Authorization Form (PDF).
Print the form, fill it out, and sign it. It captures your name, order number, address, exchange details, and signature.
Scan or photograph it and email it back to customersupport@iskrt.com. We review it and send your Return Authorization (RA) number within 1-2 business days.
Ship within 7 days of your RA email. Write your RA number on the signed form, print it, put it inside the package alongside your piece in its original condition, write the same RA number on the outside of the box, and ship to: SKRT JEWELRY AND APPAREL LLC, 20381 NE 30th Ave, Apartment 118, Building 7, Aventura, FL 33180. A package postmarked more than 7 days after the RA email is outside the authorization and is refused.

Do not ship anything back without prior written approval. Your RA number is how we match your box to your order the moment it lands, so your refund is not sitting on a shelf while we work out whose it is. Unauthorized returns, and returns without an RA number on the outside of the package, are refused at the carrier and returned to you at your expense.

6. Who pays the trip back?

We are not set up to issue prepaid return labels, so the ride back is on you, and you choose your own carrier. The exception is when the return is the result of our error, meaning we shipped the wrong item, the piece was defective, or it was damaged in transit. Then we cover it.
Use an insured, trackable service with signature confirmation. Until the box reaches us in Aventura, it is still your package. SKRT is not responsible for return packages that are lost, stolen, or damaged in transit, and no refund, exchange, or store credit is issued for a package that does not reach us. If a carrier loses your return, the claim is with the carrier, which is exactly why the insurance matters.
Original shipping costs paid at checkout are non-refundable unless the return is due to our error.

7. What a cash refund costs

Refunds carry a 15% restocking fee, calculated as 15% of the price you actually paid for the item, after any discount, not the list price. The fee is deducted from your refund and covers inspection, repackaging, and return-to-stock costs. It is the only fee on a refund.

On a piece you paid $80 for (list $115): $80 × 15% = $12 restocking fee, so $68 goes back to your original payment method. Return postage is separate: you pay your carrier directly, and original outbound shipping is not refunded.

The restocking fee is a fixed rule. It applies to every changed-your-mind, wrong-size, and preference return, and it is not waived on request. The only times it does not apply:

You exchange or take store credit instead. Exchanges and store credit carry no restocking fee.
We made the error (wrong item shipped, defect, or damage in transit).
It is a claim under our Lifetime Warranty.

8. When does the money land?

We inspect your piece within 3-5 business days of it reaching us, and you get an email either way.
Approved refunds go back to the original payment method you used at checkout.
Total refund processing time is up to 30 days from the day we receive your return, covering our inspection and the time your bank or card provider takes to post the credit.
You will receive an email confirmation when the refund is issued.
If a returned piece fails inspection under Section 3, no refund, exchange, or store credit is issued. We email you, and we can send the piece back: we issue the shipping label and its cost is charged to you before it ships. If we do not hear back from you within 14 days of that email, or the label is not paid within 14 days, the piece is considered abandoned. SKRT retains the piece and no refund is issued.

9. Exchanges (no restocking fee, one per order)

Wrong length, wrong size, or you would rather have a different piece entirely? Exchange it and the 15% restocking fee never applies, so the full item price you paid goes toward the new piece. Original and return shipping costs are not credited.

Email customersupport@iskrt.com inside the 14-day window with your order number, clear photos of the piece and its packaging, and the piece you would rather have. Exchanges go through the same authorization process as returns (Section 5).
One exchange per order. The piece you receive through an exchange is final sale and cannot be returned, exchanged, or refunded (Section 4).
Direct exchanges are processed once we receive and inspect the original. Allow 5-7 business days for the replacement to ship after inspection.
If the new piece costs more, the difference is due before it ships. If it costs less, the difference goes back to your original payment method, or as store credit if the original piece was bought at 40% OFF or more.
If the piece you want is out of stock, we issue store credit for the full amount you paid, or you can take a refund under Section 7.
If you need the replacement fast, the quickest route is to return the original for a refund and place a separate order for the new piece. Note that a refund carries the 15% restocking fee in Section 7.

10. Promotional offers, free gifts, and sign-up rewards

Free, bonus, gifted, and promotional items have no cash value and cannot be returned, exchanged, or refunded on their own. That includes anything received free with a purchase, as a Buy-One-Get-One (BOGO) bonus, as a gift-with-purchase, as a reward for signing up for SKRT email or SMS marketing, or through any other promotion.

BOGO and bundle offers: the promotional price applies to the order as a whole, so send the full promotion back together. A BOGO or bundle return that does not include every item in the promotion, including the bonus or free piece, is refused under Section 3.
Free gifts, gift-with-purchase, and sign-up rewards: if you return the qualifying purchase that earned a free or promotional item, or a return drops your order below the qualifying threshold, the free item must be returned with it, new and unworn. If it does not come back, or comes back worn or damaged, the return is refused under Section 3.
Discount codes: refunds reflect the discounted price you paid rather than the original list price.
Items 40% OFF or more: pieces bought at a promotional discount of 40% OFF or more, including promo codes, are eligible for exchange or store credit only, valued at the price actually paid, and are not eligible for a monetary refund, unless otherwise stated or required by law.

Keeping promotions fair. Unless we say otherwise, promotional offers, including sign-up rewards and free-item offers, are limited to one per customer, household, email address, shipping address, and payment method, and are meant for new or otherwise eligible subscribers. Promotional and free items are non-transferable. See our Promotion Terms for the full terms of any active promotion.

We monitor return activity for abuse. SKRT reserves the right, at its sole discretion, to verify eligibility, limit quantities, refuse or cancel orders, withhold or reverse promotional or free items, and decline returns, exchanges, store credit, or future service where we identify misuse of this policy. Misuse includes, without limitation, excessive or repeated returns, empty or short packages, a returned item that is not the item we shipped, reseller activity, chargeback abuse, and fraud. A return that arrives with a different item than the one ordered, or with an empty package, is treated as fraud and reported.

11. Warranty claims are separate

Fading and breakage under normal wear are handled by our Lifetime Warranty, on its own track rather than through returns. See the Lifetime Warranty policy for how warranty service works.

12. Talk to us

For anything return-related, email customersupport@iskrt.com and put your order number in the subject line so we can pull up your order right away.

13. Gift cards

Gift cards follow their own set of rules, separate from the return process above:

Final sale. Gift cards cannot be returned, refunded, exchanged, or canceled once purchased.
Never expires. The balance stays on the card for as long as you need it.
Spend it across orders. Any unused balance stays on the card, so it can be spent across as many separate orders as you like.
Balance not enough? If your order total comes to more than the gift card balance, pay the difference with any other accepted payment method.
One gift card cannot buy another. A gift card cannot be used to purchase another gift card.
No promo codes on the purchase. Discount and promo codes cannot be applied to reduce the price of a gift card itself.
Treat the code like cash. We cannot replace a gift card code that is lost, deleted, shared, or stolen, so keep it somewhere safe.
Delivered by email only. There is no physical card, so nothing ships.
Redeemable at iskrt.com only. A SKRT gift card cannot be used anywhere else.
No fees, ever. No purchase fees, no activation fees, no dormancy fees.
Where state law requires it, a remaining small balance can be redeemed for cash.

Questions about a gift card? Email customersupport@iskrt.com and we will help you out.

Returns are always governed by the policy in effect on the date of your purchase. SKRT reserves the right to update this Refund Policy at any time.