Returns & Exchanges

Everything you need to start, ship, and finish a return or an exchange. This page walks you through the how. Our Refund Policy holds the full terms, and if anything here reads differently, the Refund Policy governs.

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The short version

• Exchanges and store credit carry no fee. One exchange per order, and the piece you receive through an exchange is final sale. You still cover return postage unless the error was ours
• Refunds: 15% restocking fee, and no fee on exchanges, store credit, or when the fault is ours
• If we got it wrong (damaged, defective, or wrong item): we cover return shipping and waive the fee, just email us within 48 hours with photos
• How long: 14 days after delivery, measured from the carrier's recorded delivery time
• Condition: unworn, in its original packaging, with all paperwork and every free or bonus item. Anything missing and the return is refused
• Getting it back to us: you choose the carrier and cover the postage, unless the error was ours. We are not set up to issue prepaid return labels
• Final sale, cannot come back: custom jewelry, pierced earrings, gift cards, outlet and clearance, and any piece received through an exchange
• Bought at 40% OFF or more: exchange or store credit only, valued at the price you paid, not a monetary refund (unless stated otherwise)
• The form: we send it to you, and the completed, signed form rides inside the box with your piece. Your RA number goes on the form and on the outside of the box
• Ship it fast: your package must be postmarked within 7 days of your RA email, or the authorization expires
• Money back: up to 30 days from when your return reaches us
• Start here: customersupport@iskrt.com, with photos of the piece and its packaging

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Step by step

Step 1. Email us for your Return Authorization (RA)

Write to customersupport@iskrt.com within 14 days after delivery, measured from the carrier's recorded delivery time, and include:

• Your order number, from your confirmation email
• The email address you used at checkout
• The piece or pieces you want to return or exchange
• Your reason for returning it (size, not the look you wanted, defective, and so on)
• For exchanges: the piece, size, or length you would rather have
• Clear photos of the piece and its packaging, front and back. We cannot issue an authorization without them

We reply within 1-2 business days with:

• Confirmation that your piece is eligible
• Your Return Authorization (RA) number
• The return address
• Detailed instructions
• Your SKRT Return / Exchange Authorization Form to print, complete, and sign

Important: your RA number is how we match your box to your order the moment it arrives, so your refund is not sitting on a shelf while we work out whose it is. Packages sent without prior written approval, without the RA number on the outside, or to any address other than the one we give you, are refused at the carrier and returned to you at your expense.

Step 2. Pack it up

• Wrap the piece in protective padding (bubble wrap, foam, or crumpled paper) inside a sturdy box or padded mailer.
• Put the completed, signed SKRT Return / Exchange Authorization Form inside the package, next to the piece.
• Include everything that came in your original shipment: the original packaging, all paperwork, and every free, bonus, or promotional item. A return missing any of these is refused.
• The shake test: before you seal it, give the package a gentle shake. Nothing should move. A piece that arrives loose or damaged in its return packaging may not be eligible for a refund, and a minute of padding now protects your refund later.
• Write your RA number clearly on the outside of the box.

Step 3. Ship it

• Use a trackable, insured service with signature confirmation: USPS Priority with insurance, UPS, FedEx, or DHL.
• Hold on to your tracking number and shipping receipt.
• Email the tracking number to customersupport@iskrt.com once it is on its way.
• Postmark it within 7 days of your RA email. A package postmarked later is outside the authorization and is refused.
• Until the box reaches us, it is still your package, and tracking and insurance are what recover it, or its value, if a carrier loses it. SKRT is not responsible for return packages lost, stolen, or damaged in transit, and no refund, exchange, or store credit is issued for a package that does not reach us, so insure it for at least the full purchase price.

Step 4. We inspect it

• Once your return reaches us, we inspect it within 3-5 business days.
• We are confirming the piece is unworn and in original condition, with all the original packaging, paperwork, and every free or bonus item.
• You get an email with the outcome either way.
• If it fails inspection, no refund, exchange, or store credit is issued. We email you and can send the piece back: we issue the shipping label and its cost is charged to you before it ships. If we do not hear back from you within 14 days of that email, or the label is not paid within 14 days, the piece is considered abandoned, SKRT retains it, and no refund is issued. Please watch for our email, including your spam folder.

Step 5. Refund or exchange

If your refund was approved:

• It goes back to your original payment method.
• Total refund processing time is up to 30 days from when your return reaches us, covering inspection and the time your bank takes to post the credit.

If your exchange was approved:

• Your replacement ships within 5-7 business days after inspection.
• One exchange per order, and the piece you receive through an exchange is final sale.
• If the piece you want is out of stock, we issue store credit for the full amount you paid, or you can take a refund under the 15% restocking fee.
• If the new piece costs more, we invoice you for the difference before it ships.
• If it costs less, the difference goes back to your original payment method.

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Common questions

Can I return part of a multi-item order?

Yes, as long as each piece is eligible on its own. One exception: a BOGO or bundle has to come back complete. A partial return that keeps the free or bonus piece is refused. See Refund Policy section 10.

Can I return a gift?

Yes. Use the order number from the gift receipt, or the original purchaser's email. One thing to know before you start: the refund goes back to the payment method the gift-giver used, not to you.

What if my package goes missing on the way back?

This is why Step 3 asks for tracking and insurance. A claim through your carrier is the only way to recover the value, and SKRT does not refund items that never reach us. Send us the tracking number when you ship so we have it on file.

Can I return something I bought with a discount code?

Yes. The refund reflects the discounted price you paid rather than the original list price.

How long do warranty claims take?

Fading and breakage under normal wear run on their own track, typically 2-4 weeks for repair or replacement. See the Lifetime Warranty policy.

I missed the 14-day window. Can I still return it?

The window runs for 14 days after delivery, measured from the carrier's recorded delivery time. After the window closes, anything we do is a goodwill exception at SKRT's sole discretion, not an entitlement. Email customersupport@iskrt.com and tell us what happened.

What if I lost the box it came in?

The original packaging and all paperwork have to come back with the piece. A return missing them is refused and sent back at your expense, so please check you still have everything before you request an authorization.

What about international returns?

Same process throughout. Two things are specific to international orders. Customs and import duties paid on the original order are not refundable by SKRT, only the product cost, which is still subject to the 15% restocking fee. International return shipping is at your own cost.

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Talk to us

To start a return or ask anything at all, email customersupport@iskrt.com with your order number in the subject line.

For the full terms of promotional offers, including Buy-One-Get-One and free-gift offers, see our Promotion Terms.