Refund policy

Refund Policy

We want you to love what you ordered. If a piece is not right, you can start a return or an exchange inside our 14-day return window and choose a refund, an exchange, or store credit, subject to the eligibility rules below.

The short version:

  • Exchanges carry no restocking fee. Not ever, on any swap. You still cover return postage unless the error was ours.
  • Refunds carry a 15% restocking fee, calculated on what you actually paid.
  • If we got it wrong, we cover it. Email us within 48 hours of delivery with photos and we cover return shipping and waive the fee.
  • Send it back the way it arrived: unworn, in its original packaging, with everything that came with it.
  • Some pieces are final sale and cannot be returned, exchanged, or refunded: custom and made-to-order, pierced earrings, gift cards, outlet and clearance, and SKRT Pets items worn by an animal.
  • Bought at 40% OFF or more? Exchange or store credit only, not a monetary refund.
  • Return postage is yours unless the error was ours. We do not issue prepaid return labels.
  • Email us first at customersupport@iskrt.com so we can authorize the return before you ship.

Full detail below.

1. How long do I have?

You have a 14-day return window to start a return or exchange.

After the 14-day window closes, we are not able to offer a refund, exchange, or store credit, so if you are on the fence, email us early rather than late. Anything we do after that window is a goodwill exception at SKRT's sole discretion, not an entitlement.

2. If we got it wrong, we fix it

If your order arrives damaged, defective, or you received the wrong item, that one is on us, not on you:

  • Email customersupport@iskrt.com within 48 hours of delivery with photos of the issue and your order number.
  • We arrange return shipping at no cost to you, and you choose: a replacement, or a full refund with no restocking fee.

This covers pieces that arrive wrong or faulty. Changed-your-mind returns follow the regular process below.

3. What we need back

All we ask is that the piece comes home the way it left. To qualify for a return, the item needs to meet all of these:

  • Unworn and unopened, in original, unused condition, with no signs of wear, scratches, sweat, perfume residue, makeup, or alteration.
  • In its original packaging with all original paperwork, including everything that came in your original shipment.
  • Tags attached, where applicable.
  • Proof of purchase, meaning your order number and the email you used at checkout.
  • Authorized through our return process before it ships back to us (see Section 5).

An item that comes back showing wear, damage, or alteration is one we cannot accept, and returning it to you is at your expense.

4. What cannot come back

The following are final sale and cannot be returned, exchanged, or refunded. Here is the list, and the reason for each:

  • Custom or made-to-order jewelry, including custom pendants, engraved pieces, name-plates, or anything produced to your specifications. It was made to your specifications, so we cannot resell it.
  • Pierced earrings, for hygiene and health reasons.
  • Gift cards. See Section 13 for full gift card terms.
  • Outlet, clearance, or final-sale items, clearly marked as such on the product page or at checkout.
  • Items damaged, worn, or altered after delivery.
  • SKRT Pets items worn by or placed on an animal: final sale, non-returnable for hygiene and safety reasons.

Pieces bought at 40% OFF or more through a promotional discount or code are not on that list. They are eligible for exchange or store credit only, valued at the price actually paid, and are not eligible for a monetary refund. See Section 10.

5. How to start it

Five steps, and steps 2 and 4 are ours.

  1. Email us at customersupport@iskrt.com inside your 14-day return window. Tell us your order number, the item, and your reason for returning it.
  2. We reply within 1-2 business days with your SKRT Return / Exchange Authorization Form (PDF).
  3. Print the form, fill it out, and sign it. It captures your name, order number, address, exchange details, and signature.
  4. Scan or photograph it and email it back to customersupport@iskrt.com. We review it and send your Return Authorization (RA) number within 1-2 business days.
  5. Once you are approved, print the signed form, put it inside the package alongside your piece in its original condition, and ship to: SKRT JEWELRY AND APPAREL LLC, 20381 NE 30th Ave, Apartment 118, Building 7, Aventura, FL 33180.

Do not ship anything back without prior written approval. Your RA number is how we match your box to your order the moment it lands, so your refund is not sitting on a shelf while we work out whose it is. Unauthorized returns are refused at the carrier and returned to you at your expense.

6. Who pays the trip back?

  • We are not set up to issue prepaid return labels, so the ride back is on you, and you choose your own carrier. The exception is when the return is the result of our error, meaning we shipped the wrong item, the piece was defective, or it was damaged in transit. Then we cover it.
  • We strongly recommend an insured, trackable service with signature confirmation. Until the box reaches us in Aventura, it is still your package, and tracking is the only thing that finds it if a carrier loses it. SKRT is not responsible for packages lost, stolen, or damaged in transit on the return leg.
  • Original shipping costs paid at checkout are non-refundable unless the return is due to our error.

7. What a cash refund costs

Refunds carry a 15% restocking fee, calculated as 15% of the price you actually paid for the item, after any discount, not the list price. The fee is deducted from your refund and covers inspection, repackaging, and return-to-stock costs.

On a piece you paid $80 for (list $115): $80 × 15% = $12 restocking fee, so $68 goes back to your original payment method (less any return shipping you paid).

Three ways the 15% never touches you:

  • You exchange instead. Exchanges and store credit carry no restocking fee at all.
  • We made the error (wrong item shipped, defect, or damage in transit).
  • It is a claim under our Lifetime Warranty.

8. When does the money land?

  • We inspect your piece within 3-5 business days of it reaching us, and you get an email either way.
  • Approved refunds go back to the original payment method you used at checkout.
  • Total refund processing time is up to 30 days from the day we receive your return, covering our inspection and the time your bank or card provider takes to post the credit.
  • You will receive an email confirmation when the refund is issued.
  • If a returned piece does not meet the conditions in Section 3, we will contact you and offer to return the item to you at your expense.

9. Exchanges (no restocking fee)

Wrong length, wrong size, or you would rather have a different piece entirely? Exchange it and the 15% restocking fee never applies, so the full item price you paid goes toward the new piece. Original and return shipping costs are not credited.

  • Email customersupport@iskrt.com inside the 14-day window and tell us what you would rather have.
  • If you need the replacement fast, the quickest route is to return the original for a refund and place a separate order for the new piece. Note that a refund does carry the 15% restocking fee in Section 7, while a direct exchange does not.
  • Direct exchanges are processed once we receive and inspect the original. Allow 5-7 business days for the replacement to ship after inspection.
  • If the new piece costs more, the difference is due before it ships. If it costs less, the difference goes back to your original payment method.

10. Promotional offers, free gifts, and sign-up rewards

Free, bonus, gifted, and promotional items have no cash value and cannot be returned, exchanged, or refunded on their own. That includes anything received free with a purchase, as a Buy-One-Get-One (BOGO) bonus, as a gift-with-purchase, as a reward for signing up for SKRT email or SMS marketing, or through any other promotion.

  • BOGO and bundle offers: the promotional price applies to the order as a whole, so send the full promotion back together to receive a full refund. If you return only part of a BOGO or bundle order and keep the bonus or free item, the refund is recalculated at full non-promotional pricing and the value of the bonus item comes out of the refund.
  • Free gifts, gift-with-purchase, and sign-up rewards: if you return the qualifying purchase that earned a free or promotional item, or a return drops your order below the qualifying threshold, the free item must be returned with it, new and unworn. If it does not come back, or comes back worn or damaged, its full retail value is deducted from your refund.
  • Discount codes: refunds reflect the discounted price you paid rather than the original list price.
  • Items 40% OFF or more: pieces bought at a promotional discount of 40% OFF or more, including promo codes, are eligible for exchange or store credit only, valued at the price actually paid, and are not eligible for a monetary refund, unless otherwise stated or required by law.
  • Other promotional and sale items: may be eligible for store credit only, at SKRT's discretion.

Keeping promotions fair. Unless we say otherwise, promotional offers, including sign-up rewards and free-item offers, are limited to one per customer, household, email address, shipping address, and payment method, and are meant for new or otherwise eligible subscribers. Promotional and free items are non-transferable. SKRT reserves the right to verify eligibility, limit quantities, refuse or cancel orders, withhold or reverse promotional or free items, and decline returns, exchanges, or service where we reasonably suspect fraud, abuse, or repeated or excessive returns. See our Promotion Terms for the full terms of any active promotion.

11. Warranty claims are separate

Fading and breakage under normal wear are handled by our Lifetime Warranty, on its own track rather than through returns. See the Lifetime Warranty policy for how warranty service works.

12. Talk to us

For anything return-related, email customersupport@iskrt.com and put your order number in the subject line so we can pull up your order right away.

13. Gift cards

Gift cards follow their own set of rules, separate from the return process above:

  • Final sale. Gift cards cannot be returned, refunded, exchanged, or cancelled once purchased.
  • Never expires. The balance stays on the card for as long as you need it.
  • Spend it across orders. Any unused balance stays on the card, so it can be spent across as many separate orders as you like.
  • Balance not enough? If your order total comes to more than the gift card balance, pay the difference with any other accepted payment method.
  • One gift card cannot buy another. A gift card cannot be used to purchase another gift card.
  • No promo codes on the purchase. Discount and promo codes cannot be applied to reduce the price of a gift card itself.
  • Treat the code like cash. We cannot replace a gift card code that is lost, deleted, shared, or stolen, so keep it somewhere safe.
  • Delivered by email only. There is no physical card, so nothing ships.
  • Redeemable at iskrt.com only. A SKRT gift card cannot be used anywhere else.
  • No fees, ever. No purchase fees, no activation fees, no dormancy fees.

Questions about a gift card? Email customersupport@iskrt.com and we will help you out.

Returns are always governed by the policy in effect on the date of your purchase. SKRT reserves the right to update this Refund Policy at any time.