To return / exchange an existing order, please read carefully all the instructions below:
- Please go ahead and purchase our EXCHANGE SERVICE. This fee will cover the exchange, packaging, shipping and handling.
- If you already completed #1, please print our AUTHORIZATION FORM:
- Please fill up and add to the package with the jewelry you would like to exchange and send to:
11900 Biscayne Blvd, Suite 306
Miami, FL 33181
***VERY IMPORTANT TO READ***
- Please make sure to pack the jewelry safely and make sure NOTHING moves inside the package by testing it and shaking the package after it’s packed to see that nothing moves inside. ***We can only refund jewelry that arrives back to us in new condition.
- The package MUST be with ”signature required. We will not be responsible for lost packages that did not have the requirement for us to sign before receiving it.
- We HIGHLY recommend insuring your package at least for the amount of money you paid. If the package is lost, this is the only way to receive your money back. PLEASE NOTE we will NOT be responsible for lost packages.
- You MUST save the receipt you received from the post office, including the tracking number and send it to us so we can track it.